Front Desk Customer Service Representative Job - Bilingual: English & Spanish

Tasks and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Perform customer verifications

• Set up new customer accounts

• Process orders, forms, applications and requests

• Organize workflow to meet customer timeframes

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Record details of actions taken

• Prepare and distribute customer activity reports

• Maintain customer databases

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

Education & Experience

• High school diploma, general education degree or equivalent

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Ability to type

• Knowledge of administrative procedures

• Numeric, oral and written language applications

• Product knowledge

Key Competencies

• Interpersonal skills

• Communication skills - verbal and written

• Listening skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Data collection and ordering

• Customer service orientation

• Adaptability

• Initiative

• Stress tolerance

You may send your resume to our email address (sales@pureaqua.com) with the job title in the email subject or you may fill in the following application and copy & past your resume into details field: